Terms of Service
Please read these terms carefully before using Neptune AI services. Last updated: February 17, 2026
1. Acceptance of Terms
By accessing and using Neptune AI ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our Service.
2. Description of Service
Neptune AI is an AI aggregation platform that provides access to multiple AI models across various sectors including productivity, lifestyle, e-commerce, and gaming. The Service includes:
- •AI-powered conversations and assistance
- •Multi-sector AI model access
- •Conversation history and management
- •Premium features based on subscription tier
- •Customer support and assistance
3. User Accounts
You must create an account to use our Service. You are responsible for:
- •Maintaining the confidentiality of your account credentials
- •All activities that occur under your account
- •Notifying us immediately of any unauthorized use
- •Ensuring your account information is accurate and up-to-date
4. Subscription and Billing
Neptune AI offers both free and paid subscription tiers:
- •Free Tier: Limited access to basic features with usage restrictions
- •Basic Tier: Enhanced features and increased usage limits
- •Pro Tier: Full access to all features and premium models
Paid subscriptions automatically renew unless canceled. You may cancel at any time through your account settings or the billing portal. Refunds are provided on a case-by-case basis within 14 days of purchase.
5. Acceptable Use Policy
You agree NOT to use the Service to:
- •Violate any laws or regulations
- •Generate harmful, abusive, or illegal content
- •Attempt to reverse engineer or exploit the Service
- •Impersonate others or misrepresent your affiliation
- •Spam, harass, or distribute malware
- •Scrape or harvest data without permission
- •Circumvent usage limits or access restrictions
6. Intellectual Property
The Service and its original content, features, and functionality are owned by Neptune AI and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of content you create using our Service, but grant us a license to use it for Service operation and improvement.
7. AI-Generated Content
AI-generated content is provided "as is" without warranties. While we strive for accuracy, AI models may produce incorrect, biased, or inappropriate content. You are responsible for reviewing and verifying all AI-generated content before use. We are not liable for decisions made based on AI-generated content.
8. Data Usage and Privacy
Your use of the Service is also governed by our Privacy Policy. We collect and process data as described in our Privacy Policy. By using the Service, you consent to such processing and warrant that all data provided is accurate.
9. Service Availability
We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any aspect of the Service at any time with or without notice.
10. Limitation of Liability
To the maximum extent permitted by law, Neptune AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
11. Indemnification
You agree to indemnify and hold harmless Neptune AI and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Service or violation of these Terms.
12. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use constitutes acceptance of the updated Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Neptune AI operates, without regard to its conflict of law provisions.
15. Contact Information
If you have any questions about these Terms, please contact us at:
Email: legal@neptuneai.app
Support: support@neptuneai.app
